Tuesday, May 1, 2012
1:00 p.m. Central
With many patrons just getting started on the e-book learning curve, your library probably deals with a lot of questions--"How do I...?" "Where do I...?" "Can I...?" Learn how to deliver answers that help your patrons feel confident and competent using your library's collection during PLA's upcoming hour-long webinar, "E-Books and Customer Service at Your Library."
Instructors Gweneth Stupar, reference and web service librarian, Northbrook (Ill.) Public Library, and Leah White, reader services librarian, Northbrook (Ill.) Public Library will provide ways to enhance your library's e-book experience from the patron's perspective, both online and in the library; ideas to develop engaging and educational e-book programming; and tactics to market your library's collection.
"Public Librarian's Guide to E-Books: A PLA Webinar Series."
"E-Books and Customer Service at Your Library" is third in the four-part, e-book webinar series, "Public Librarian's Guide to E-Books: A PLA Webinar Series." This series features something for libraries at every stage of e-book adoption. Save when you register for all four webinars! If a webinar has already been broadcast live, you'll receive access to the archived version.
E-Books and Customer Service at Your Library
Tuesday, May 1, 2012, at 1:00 p.m. Central
| Individual Registration |
• PLA Member: $28.00
• ALA Member: $31.50
• Nonmember: $35.00
• Group of any size: $129.00
Deadline to register is 4:30 p.m. Central on Friday, April 27, 2012.