March 12 to April 8, 2013
Is user experience at the center of your library's thinking? User experience (UX) characterizes how a person feels about a product, system, or service. Everyday decisions in your library may result in great or not-so-great experiences for your patrons.
In this course, you will learn how to provide better user experiences by exploring:
- Touchpoints and “pain points” in your library buildings
- Techniques such as Customer Journey Maps for improving physical touchpoints
- The user experience elements of your website
- How UX design leads to innovations that move your library beyond good customer service
Instructor: Aaron Schmidt
Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.
For a complete course description and to register go to http://infopeople.org/training/creating-great-user-experiences.