Thursday, March 7, 2013

Mar/Apr '13: Creating Great User Experiences: Taking Libraries beyond Customer Service

An Infopeople online course, March 12 to April 8, 2013

Is user experience at the center of your library's thinking? User experience (UX) characterizes how a person feels about a product, system, or service. Everyday decisions in your library may result in great or not-so-great experiences for your patrons.

In this course, you will learn how to provide better user experiences by exploring:

  • Touchpoints and “pain points” in your library buildings
  • Techniques such as Customer Journey Maps for improving physical touchpoints
  • The user experience elements of your website
  • How UX design leads to innovations that move your library beyond good customer service

Instructor:  Aaron Schmidt

Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.

For a complete course description and to register go to

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