Thursday, June 20, 2013

Aug-Sept: Creating Great User Experiences: Taking Libraries beyond Customer Service

An Infopeople online course, August 13 to September 9, 2013

Is user experience at the center of your library's thinking? User experience (UX) characterizes how a person feels about a product, system, or service. Everyday decisions in your library may result in great or not-so-great experiences for your patrons.

In this course, you will learn how to provide better user experiences by exploring:

·         Touchpoints and “pain points” in your library buildings
·         Techniques such as Customer Journey Maps for improving physical touchpoints
·         The user experience elements of your website
·         How UX design leads to innovations that move your library beyond good customer service

This course is being repeated because of continued interest in the topic. Those who took the first offering of the course commented that it: "...broadened my definition of customer service," and "...reminded me to pay attention to how customers navigate the library and how we can make this process easier."

Instructor: Aaron Schmidt

Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.

For a complete course description and to register go to

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