July/Aug: eReaders: Practical Help for Patrons and Staff

An Infopeople online course, July 23, 2013 to August 19, 2013

Do you feel anxious when a patron asks for help in downloading an eBook? Have you ever been frustrated when faced with troubleshooting an eBook download problem? This course, designed for front-line support staff responsible for helping patrons and colleagues download eBooks, will help you gain confidence in supporting this growing and critical library resource. Instructors Dawne Tortorella and Debbie Baaske will help ease the tension and anxiety associated with front-line eBook support by teaching you to…

•    Identify and differentiate various eReader devices and processes required to transfer eBook content to them

•    Manage eBook apps on a variety of devices

•    Identify and customize support material for your patrons, based on your library’s eBook offerings

•    Analyze and resolve common trouble spots in the array of download scenarios

Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.

NOTE: This course is back by popular demand after 2 full sessions. Enroll today to ensure your spot in this session.

For a complete course description and to register go to http://www.infopeople.org/training/ereaders-practical-help-patrons-and-staff.