Friday, Dec 13, 2013 11:00 AM - 12:00 PM PST
Why are some clients or co-workers so frustrating to work with? Or more importantly, why would anyone think of YOU as a difficult person?
For example, isn’t it irritating when the person across the desk or on the phone can’t seem to ever make a decision… or makes a snap decision only to change it a day later?
In this highly interactive and engaging presentation, you will discover why “different” does not have to mean “difficult.” Then you will learn the magic of making slight adjustments in your awareness and behavior that will have a significant impact on your ability to “click” with customers and co-workers.
You will laugh as you identify your behavior style, as well as those with whom you work. While you laugh, you will also learn that people are different and that “intent” doesn’t always equal “impact.” In short, you will realize how to make work… less work!
Length: 45 minutes, followed by 15 minutes of Q&A
System Requirements: Computer with internet access, speakers with VoIP capabilities, alternatively you can listen using your telephone by dialing in.