Wed., Oct. 23, from 1:30 to 3:00 p.m. (Central time)
This webinar will provide the skills necessary to manage threatening situations in the library. Discussion will address theoretical concepts, behavior policies, working with local law enforcement both in and out of the library, library banning policies, staff communication tools, and assessment for dangerous behavior. In addition, strategies for avoiding threatening behaviors will be reviewed.
Presenter: Sydney McCoy, Branch Administrator III, Frederick County Public Libraries, Frederick, MD
By the end of this webinar participants will:
- be able to identify three ways to prevent escalation of bad behavior.
- be able to identify at least four ways reverse an escalated patron interaction.
- recognize the importance of consistent policy enforcement.
- be able to explain a progressive banning procedure.
- be able to identify at least five disruptive library behaviors.
- be able to list at least 3 benefits to having a consistent and progressive banning procedure.
Fees:
LLAMA member: $49
Non-LLAMA member $59
LLAMA group rate (5 or more people at one site) $199
Non-LLAMA group rate (5 or more people at one site) $239
LLAMA member: $49
Non-LLAMA member $59
LLAMA group rate (5 or more people at one site) $199
Non-LLAMA group rate (5 or more people at one site) $239
Register online: http://tinyurl.com/3zhtecm
Register with a purchase order or by mail: registration form (PDF, 1 pg.).
