Dec 3-Jan 6
This online course will provide you with opportunities to learn and
practice an effective reference interview, as well as to explore a wide
variety of print and web-based tools. Through individual and group
exercises, you will discover ways to assist diverse groups of users,
including those with physical disabilities and those with whom you do
not share a common language. You will learn to think like an indexer and
apply that perspective to your information hunting in response to
reference questions. We will spend time examining and using a variety of
print and web-based resources, as well as specialized resources for
government research, and inquiries about images or sounds. The
instructor will provide sample policies, templates, tip sheets and a
webliography, as well as simple, practical techniques that can be
During the course, you will be doing exercises and participating in
discussion forums. There will be one online meeting held as part of the
online learning process.
Time required: To complete this course, you can
expect to spend up to three hours per week, for a total of 18 course
hours. Each week's module contains readings, assignments, and
discussions; there will be one online meeting held during the six weeks
of the course, and the instructor will survey participants as to the
most advantageous time to hold it. Although you can work on each module
at your own pace, it is recommended that you complete weekly work in the
order that they are presented, as the curriculum is designed to build
on what you have already gained in knowledge and skill in the previous
weeks of the course.
Who Should Take This Course: Anyone from the library community who provides reference service and believes they need to refine their skills.
This course is especially geared to paraprofessional staff new to
reference work or librarians who need updates on contemporary tools and
methods that support excellent library added value information service.
Library Support Staff Certification (LSSC): This course is approved as covering the Reference and Information Services competencies for the LSSC program.