An Infopeople online course, February 25, 2014 to March 24,
2014
Do you feel anxious when a patron asks for help in
downloading an eBook? Have you ever been frustrated when faced with
troubleshooting an eBook download problem? This course, designed for front-line
support staff responsible for helping patrons and colleagues download eBooks,
will help you gain confidence in supporting this growing and critical library
resource. Instructors Dawne Tortorella and Debbie Baaske will help ease the
tension and anxiety associated with front-line eBook support by teaching you to…
• Identify
and differentiate various eReader devices and processes required to transfer
eBook content to them
• Manage
eBook apps on a variety of devices
• Identify
and customize support material for your patrons, based on your library’s eBook
offerings
• Analyze
and resolve common trouble spots in the array of download scenarios
Fee: $75 for those in the California library community and
Infopeople Partners, $150 for all others.
For a complete course description and to register go to https://infopeople.org/civicrm/event/info?reset=1&id=367
