Tuesday, Sept 9
3-4pm ET 12-1pm PT
Every time you look around, methods of conducting the reference interview have changed. Patrons are asking questions via email, chat, Skype, FaceTime….the list goes on, and there’s still a line at the desk!.
Tune in to this free, one-hour webcast to learn how to best conduct an interview that takes into account patrons’ various approaches to the library as well as the new modes of discovery and delivery of answers. Dave Harmeyer, author of The Reference Interview Today (Rowman & Littlefield, 2014), will outline his approach he takes to conducting a successful reference interview every time. He’ll be joined by representatives from reference publishers SAGE and Credo, who will offer more information and share additional research on how the reference landscape is changing as well as what librarians can ask and do today to get to the heart of patron needs.