An Infopeople online course, November 11, 2014 – December 8, 2014
Would you like to better serve your customers, work in a more productive and harmonious setting and experience greater satisfaction in your work? Emotional intelligence, aka “the other kind of intelligence,” is considered by many to be more important to workplace success and satisfaction than technical ability or IQ. When we interact with co-workers or customers, emotions are part of every human interaction. The good news is that emotional intelligence can be developed in very practical ways with focus and practice.
In this course, you’ll learn:
What emotional intelligence is and why it matters
How the human brain and biological responses impact emotional intelligence
Techniques for developing emotional intelligence, including calming and cooling strategies
Using emotional intelligence to take constructive action
Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.
For a complete course description and to register go to https://infopeople.org/civicrm/event/info?reset=1&id=437