Wednesday, Jan. 7 (9-10 am Mountain)
While providing innovative services and programming helps draw new library patrons, excellence in customer service is what keeps them coming back. Kearney Public Library has recently embraced a more patron-focused approach to library policies, which has included changing many policies to create a more positive experience for patrons. Staff members will discuss their new "Extreme Customer Service" model, and how it has changed many of their library practices over the past year. This session will include tips on how libraries of all sizes and budgets can make small and large-scale changes to improve the level of customer service they offer to their patrons.
For more information and to register for this program, visit: http://nlc.nebraska.gov/scripts/calendar/eventlist.asp?Mode=ALL