March 2-27, 2015
The importance of effective communication in the workplace cannot be overstated. Clear and concise communication is a key component in articulating the mission and vision of the organization. On a daily basis, successful communication strategies enable managers and supervisors to set direction and provide constructive feedback to staff, thus avoiding costly misunderstandings that can lead to frustration, loss of productivity, and the inability to motivate and lead individual or work teams. Communication is seldom a one-way street, however and most often involves a dialogue between two or more individuals. When engaging in a two-way conversation, it is critically important to not only communicate effectively, but to also listen effectively.
This course can be taken as one of six courses needed to earn our Certificate in Library Management, but can be taken as a stand-alone course as well.