Tuesday, March 31, 2015

Apr'15: The Reference Interview: Best Practices/Dealing with Difficult Situations (Utah State Library)

Tuesday, April 14 (10:30-11:30 am Mountain

Come join us for a discussion of the American Library Association’s Reference Interview Guidelines and an examination of the most common types of difficult patron interactions and reference desk situations. Presenters will include: Michael Noe and April Love from the University of Utah Marriot Library, and Meghan Hunt and Holly Whistler from Salt Lake Country Library Services.

For more information and to register for this program, visit:  http://stateofutah.adobeconnect.com/usltraining/