Qualitative assessment activities, when conducted regularly and methodically, can help managers and administrators understand the impact and value of the work that we do for our customers. Are we meeting our customers' needs? Are there services that we could provide but currently do not? What are our customers’ priorities? Are we responsive to their questions and issues? Are we working as effectively as we can? This webinar will explore the use of customer service surveys, focus groups, quality initiatives, benchmarking, and other methods to evaluate and assess the work that we do.
Participants will learn about a variety of assessment techniques that they can apply in their own libraries.
Who Should Attend?
Catalogers, cataloging managers, and administrators who are interested in developing an assessment plan for cataloging.
All webinars are recorded and the one-time fee includes unlimited
access to the webinar recording. All registered attendees will receive
the link to the recorded session so if you are unable to attend the
webinar at the time it is presented, you will have the opportunity to
listen to the recording at your convenience.
|ALCTS Member (individual)||43|
|Groups. Applies to group of people that will watch the webinar together from one access point.|