Part 2: Thursday, December 12, 2013, 2:30pm Eastern/1:30pm Central/12:30pm Mountain/11:30am Pacific
How to Discuss E-Books with Patrons (ALA TechSource Workshop)
Reality check: e-books are now an indispensable part of library collections. Not only do patrons expect e-books in the library, they also expect librarians to be able to assist them with e-books. Are you afraid a patron will stump you with an e-book question? Do you feel like you're struggling to keep your knowledge of your library’s e-resources up to date? Take heart, for in this workshop’s two 90-minute sessions, Phil Spirito will give you the confidence and knowledge you need to assist your patrons, regardless of your level of technical expertise.
In the first session, Spirito will offer practical tips and tricks for improving your technical know-how, giving you the confidence to handle patrons' e-book-related technology questions. In the second session, he will cover several different aspects of e-books and explain how they function on different devices and platforms. After participating in this workshop, you will:
- Dramatically improve your e-book and technology skills
- Be able to handle a range of patron e-book questions
- Be able to use e-book resources confidently
Group (3+) $150