June 11, 2014
11 a.m. Pacific | 12:00 p.m. Mountain | 1:00 p.m. Central | 2:00 p.m. Eastern
90 minutes
Description: Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. User experience is everywhere. It’s reference, it’s your website, it’s every phone call you get, it’s your collections and it is definitely how many comfortable chairs you have and making the most of that prime window seating. But some of us have buildings with hard chairs and no windows, many of us have shrinking budgets, nearly everybody has experience with grumpies, whether a patron, a colleague, or (gulp) ourselves.
The good news is that even small changes can make big headway. Looking to transform your library and your services to be more responsive, effective and user-centered? Interested in revitalizing your own practice? This interactive webcast will give you food for thought by presenting hands-on strategies and practical suggestions you can apply today.
Registration fees:
ACRL member: $50
ALA member: $75
Nonmember: $90
Student: $40
Group*: $295
http://www.ala.org/acrl/userfirst
