Tuesday, March 24, 2015: 2-3:15pm Central
Providing friendly, clear, and helpful service in line with RUSA’s professional guidelines is an essential part of successful library reference. However, in the increasingly popular reference medium of SMS/text messaging, it’s not always easy or clear how to provide both the requested information and the ideal professional service markers. In this webinar, participants will recognize the unique complications of SMS apply learn new strategies to provide the best service possible in this medium.
$40 for RUSA members
$50 for ALA members
$65 for non-ALA members
$35 for ALA student members and retired members
$99 single login
$38/person multiple logins. (min. 2 people)