Monday, April 06, 2015: 1-2pm Central
This session will examine real chat transcripts that have been anonymized to demonstrate "good" and "great" examples of how librarians ask open ended questions and engage with their online patrons to provide the best possible service and answers in the virtual reference environment. This session will be interactive using polls and providing time to discuss what makes certain reference interactions go from "good" to "great."
$40 for RUSA members
$50 for ALA members
$65 for non-ALA members
$35 for ALA student members and retired members
$99 single login
$38/person multiple logins. (min. 2 people)