Tuesday, February 25, 2014

Apr: Serving ESL and Non-English Speaking Patrons in the Library (ALA)

Wednesday, April 9, 2014
1:30pm Eastern|12:30pm Central
11:30am Mountain|10:30am Pacific 

In today's library, you often need to serve patrons and students who do not speak English. How do you avoid the risk of creating cultural misunderstandings? In this workshop, Cate Carlyle, a librarian who has devoted her career to working with non-English speaking and ESL library users, will provide you with the strategies, resources, and best practices to help you meet this challenge.

Participants will learn to:
•    welcome, serve, and retain ESL library users with few or no English skills
•    use QR codes and smartphones to better serve your ESL users
•    use the social media platform Pinterest to better serve your ESL users
•    use nonverbal communication to improve interactions and navigate difficult interactions