Friday, Aug 21, 2015 11:00 AM - 12:00 PM Pacific
http://www.effectivenessinstitute.com/index.php?option=com_dtregister&Itemid=54
Why are some clients or co-workers so frustrating to work with? Or more importantly, why would anyone think of YOU as a difficult person?
For example, isn’t it irritating when the person across the desk or on the phone can’t seem to ever make a decision… or makes a snap decision only to change it a day later?
In this highly interactive and engaging presentation, you will discover why “different” does not have to mean “difficult.” Then you will learn the magic of making slight adjustments in your awareness and behavior that will have a significant impact on your ability to “click” with customers and co-workers.
You will laugh as you identify your behavior style, as well as those with whom you work. While you laugh, you will also learn that people are different and that “intent” doesn’t always equal “impact.” In short, you will realize how to make work… less work!
Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts
Friday, May 15, 2015
Jul'15: Making Difficult Conversations Easy (Effectiveness Institute)
Friday, July 10 / 11am-12pm Pacific
http://www.effectivenessinstitute.com/index.php?option=com_dtregister&Itemid=54
Do you shy away from conflict? In organizations across the world conflict is avoided. Expectations go unmet, values are violated, and overall underperformance exists because people do not know how to effectively resolve issues without resorting to the use of power.
This one hour session introduces you to concepts that enable you to begin to “integrate conflict” - to walk into it and effectively handle it - rather than avoid it.
http://www.effectivenessinstitute.com/index.php?option=com_dtregister&Itemid=54
Do you shy away from conflict? In organizations across the world conflict is avoided. Expectations go unmet, values are violated, and overall underperformance exists because people do not know how to effectively resolve issues without resorting to the use of power.
This one hour session introduces you to concepts that enable you to begin to “integrate conflict” - to walk into it and effectively handle it - rather than avoid it.
Thursday, April 30, 2015
May'15: Say What You Really Mean (Library Journal)
Thursday, May 14 (1-2 pm Mountain)
It is time for all women to realize they have the right to say what they truly mean. All of us are responsible for helping women everywhere to find their voices and to listen when they speak. Direct communication transcends boundaries and overcomes obstacles. It builds relationships and clarifies positions. As more women embrace freedom of expression, they will begin to enjoy a quality of life heretofore not achieved.
For more information and to register for this program, visit: http://lj.libraryjournal.com/category/webcasts/
It is time for all women to realize they have the right to say what they truly mean. All of us are responsible for helping women everywhere to find their voices and to listen when they speak. Direct communication transcends boundaries and overcomes obstacles. It builds relationships and clarifies positions. As more women embrace freedom of expression, they will begin to enjoy a quality of life heretofore not achieved.
For more information and to register for this program, visit: http://lj.libraryjournal.com/category/webcasts/
Thursday, April 2, 2015
Apr'15: The Golden Nuggets of Communications (BizLibrary)
Wednesday, April 8th - 1:00PM Central/2:00PM Eastern
http://pages.bizlibrary.com/WBN-20150408-Nancy-Friedman_Golden-Nuggets-of-Communication.html
In a world of miscommunication, this special webinar from Nancy Friedman*, the Telephone Doctor, will bring you ideas, tips, skills, and techniques to help you every day in your professional & home life.
Communication skills seem so easy — like common sense, but as we all know, common sense is not so common.
Come join the fun as Nancy shares communication skills for you and your entire staff. It's for everyone! Enjoy the antics of Nancy and be prepared to laugh & learn with us.
http://pages.bizlibrary.com/WBN-20150408-Nancy-Friedman_Golden-Nuggets-of-Communication.html
In a world of miscommunication, this special webinar from Nancy Friedman*, the Telephone Doctor, will bring you ideas, tips, skills, and techniques to help you every day in your professional & home life.
Communication skills seem so easy — like common sense, but as we all know, common sense is not so common.
Come join the fun as Nancy shares communication skills for you and your entire staff. It's for everyone! Enjoy the antics of Nancy and be prepared to laugh & learn with us.
Tuesday, March 31, 2015
Apr'15: What We've Learned: Tips & Tricks for Webinars That Deliver The Goods (Nebraska Library Commission)
Wednesday, April 15 (9-10 am Mountain)
Staff of the Nebraska Library Commission have either attended, produced, or delivered more than 500 webinars in the past decade and they'd like to encourage others to try out this communications platform. In this episode, NLC staff Christa Burns, Laura Johnson, and Michael Sauers will share many of the lessons they've learned over the years about how to produce, host, and deliver successful webinars.
For more information and to register for this program, visit: http://nlc.nebraska.gov/scripts/calendar/eventlist.asp?Mode=ALL
Staff of the Nebraska Library Commission have either attended, produced, or delivered more than 500 webinars in the past decade and they'd like to encourage others to try out this communications platform. In this episode, NLC staff Christa Burns, Laura Johnson, and Michael Sauers will share many of the lessons they've learned over the years about how to produce, host, and deliver successful webinars.
For more information and to register for this program, visit: http://nlc.nebraska.gov/scripts/calendar/eventlist.asp?Mode=ALL
Thursday, March 26, 2015
May-Jun'15: Basic Graphic Design for Library Staff (Infopeople)
May 5, 2015 to June 1, 2015
Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.
For a complete course description and to register go to https://infopeople.org/civicrm/event/info?reset=1&id=484
Are you disappointed with the publications you’ve been creating? Do you feel you are targeting the right audience with the type styles and graphics you’re using? From simple bookmarks to signs to handouts of all kinds, the care and attention you pay to creating attractive and informative publications reflects the respect your library has for its customers. In this course, you will learn quick and easy ways to get positive results for your basic desktop publishing needs.
Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.
For a complete course description and to register go to https://infopeople.org/civicrm/event/info?reset=1&id=484
Are you disappointed with the publications you’ve been creating? Do you feel you are targeting the right audience with the type styles and graphics you’re using? From simple bookmarks to signs to handouts of all kinds, the care and attention you pay to creating attractive and informative publications reflects the respect your library has for its customers. In this course, you will learn quick and easy ways to get positive results for your basic desktop publishing needs.
Wednesday, March 25, 2015
May'15: People: Difficult or Different (Effectiveness Institute)
Friday, May 15, 2015 11:00 AM - 12:00 PM Pacific
http://www.effectivenessinstitute.com/index.php?option=com_dtregister&eventId=124&Itemid=54&task=event_register&type=reg_individual
Why are some clients or co-workers so frustrating to work with? Or more importantly, why would anyone think of YOU as a difficult person? For example, isn’t it irritating when the person across the desk or on the phone can’t seem to ever make a decision… or makes a snap decision only to change it a day later? In this interactive and engaging Webinar, you will discover why “different” does not have to mean “difficult.” Then you will learn the magic of making slight adjustments in your awareness and behavior that will have a significant impact on your ability to “click” with customers and co-workers.
http://www.effectivenessinstitute.com/index.php?option=com_dtregister&eventId=124&Itemid=54&task=event_register&type=reg_individual
Why are some clients or co-workers so frustrating to work with? Or more importantly, why would anyone think of YOU as a difficult person? For example, isn’t it irritating when the person across the desk or on the phone can’t seem to ever make a decision… or makes a snap decision only to change it a day later? In this interactive and engaging Webinar, you will discover why “different” does not have to mean “difficult.” Then you will learn the magic of making slight adjustments in your awareness and behavior that will have a significant impact on your ability to “click” with customers and co-workers.
Apr'15: Breaking Barriers: How Academic Librarians Can Communicate More Effectively with Faculty (Library Journal)
Tuesday, April 7th, 2015
3:00 PM – 4:00 PM ET / 12:00 PM – 1:00 PM PT
http://lj.libraryjournal.com/2015/03/webcasts/breaking-barriers-how-academic-librarians-can-communicate-more-effectively-with-faculty/#_
Every aspect of the higher education ecosystem is changing—from libraries, to faculty, to administration, to publishers. Breaking down the barriers between these groups will inform a more collaborative partnership focused on managing change together. Through engagement with both librarians and faculty, some key themes appear to be emerging, such as a need for on-campus task forces, a realignment of the library’s role as resource center, and the increased responsibility of librarians to advise faculty on matters, such as copyright and various publication processes. Understanding these developments will allow librarians and faculty to communicate more effectively with each other and collectively achieve their institution’s mission.
Join us for a stimulating and perhaps challenging, but necessary discussion.
3:00 PM – 4:00 PM ET / 12:00 PM – 1:00 PM PT
http://lj.libraryjournal.com/2015/03/webcasts/breaking-barriers-how-academic-librarians-can-communicate-more-effectively-with-faculty/#_
Every aspect of the higher education ecosystem is changing—from libraries, to faculty, to administration, to publishers. Breaking down the barriers between these groups will inform a more collaborative partnership focused on managing change together. Through engagement with both librarians and faculty, some key themes appear to be emerging, such as a need for on-campus task forces, a realignment of the library’s role as resource center, and the increased responsibility of librarians to advise faculty on matters, such as copyright and various publication processes. Understanding these developments will allow librarians and faculty to communicate more effectively with each other and collectively achieve their institution’s mission.
Join us for a stimulating and perhaps challenging, but necessary discussion.
Friday, February 27, 2015
Apr-May'15: Supervisory Success: Interpersonal Skills for New and Not-so-new Supervisors (Infopeople)
https://infopeople.org/civicrm/event/info?reset=1&id=475
April 14th - May 11th, 2015
California $ 75.00
• Are you a new supervisor or lead?
• Would you like to move into a supervisory position in a library?
• Do you want to improve your ability to bring out the best in your employees?
Supervising others can be exciting and gratifying, but it can also be challenging. While it is great to watch the people you supervise grow and learn, and very satisfying to see your department succeed, it can also be difficult to watch others make mistakes or do things differently than you would. Being a good supervisor means leading other people, effectively communicating goals and objectives, and coaching and mentoring others to help them become the best they can be. However, most library supervisors start without any formal training in these important interpersonal skills.
April 14th - May 11th, 2015
California $ 75.00
• Are you a new supervisor or lead?
• Would you like to move into a supervisory position in a library?
• Do you want to improve your ability to bring out the best in your employees?
Supervising others can be exciting and gratifying, but it can also be challenging. While it is great to watch the people you supervise grow and learn, and very satisfying to see your department succeed, it can also be difficult to watch others make mistakes or do things differently than you would. Being a good supervisor means leading other people, effectively communicating goals and objectives, and coaching and mentoring others to help them become the best they can be. However, most library supervisors start without any formal training in these important interpersonal skills.
Apr'15: 6 Essentials for Teams that Work (Effectivness Institute)
http://www.effectivenessinstitute.com/index.php?option=com_content&view=article&id=70&Itemid=0
Friday, Apr 24, 2015 11:00 AM - 12:00 PM Pacific
Learn what it takes to build your high performance team. The strongest and most effective teams tap into and activate the strengths of every team member and build an environment rich with trust and respect.
This allows for open communication and cohesiveness, which enables a team to rise to its full potential and overcome any obstacle to achieve desired results.
Learn how you can build a breakthrough team by participating in our one-hour webinar.
As a result of participating in this session you will:
• Discover the 6 characteristics of high performance teams.
• Determine where to focus to build a stronger team
• Start development of an action plan to increase team performance
Friday, Apr 24, 2015 11:00 AM - 12:00 PM Pacific
Learn what it takes to build your high performance team. The strongest and most effective teams tap into and activate the strengths of every team member and build an environment rich with trust and respect.
This allows for open communication and cohesiveness, which enables a team to rise to its full potential and overcome any obstacle to achieve desired results.
Learn how you can build a breakthrough team by participating in our one-hour webinar.
As a result of participating in this session you will:
• Discover the 6 characteristics of high performance teams.
• Determine where to focus to build a stronger team
• Start development of an action plan to increase team performance
Apr'15: Using LibGuides in Technical Services (ALCTS)
http://www.ala.org/alcts/confevents/upcoming/webinar/041515
Wednesday, April 15, 2015
the sessions begin at 11 a.m. Pacific | 12 Mountain | 1 p.m. Central | 2 p.m. Eastern and last about an hour.
Technical services departments in academic libraries have struggled to communicate effectively with other library departments, particularly public services departments. As academic libraries acquire large numbers of digital resources, technical services departments are increasingly responsible for providing current information about those resources to public services staff. In this webinar, the presenter will discuss the process of creating, testing, and implementing a LibGuide as a way of communicating much-needed information between technical services and public services staff at Miami University Libraries.
ALCTS Member (individual) 43
Nonmember (individual) 59
International (individual) 43
Groups. Applies to group of people that will watch the webinar together from one access point.
Member group 99
Nonmember group 129
Wednesday, April 15, 2015
the sessions begin at 11 a.m. Pacific | 12 Mountain | 1 p.m. Central | 2 p.m. Eastern and last about an hour.
Technical services departments in academic libraries have struggled to communicate effectively with other library departments, particularly public services departments. As academic libraries acquire large numbers of digital resources, technical services departments are increasingly responsible for providing current information about those resources to public services staff. In this webinar, the presenter will discuss the process of creating, testing, and implementing a LibGuide as a way of communicating much-needed information between technical services and public services staff at Miami University Libraries.
ALCTS Member (individual) 43
Nonmember (individual) 59
International (individual) 43
Groups. Applies to group of people that will watch the webinar together from one access point.
Member group 99
Nonmember group 129
Apr'15: What is Content Marketing + Should You Be Using It at Your Library? (RUSA)
http://www.ala.org/rusa/content-marketing
Friday, April 03, 2015: 2-3:15pm Central
This webinar is for librarians who want to know what ‘content marketing’ is, why it’s something that libraries can, and should be, taking advantage of to reach their audiences and how libraries can effectively add it to their tool kit for outreach, promotion and communications. What are the common mistakes to avoid? What are the 6 types of content every organization needs? Includes: Examples, worksheets and tools and Q&A.
$40 for RUSA members
$50 for ALA members
$65 for non-ALA members
$35 for ALA student members and retired members
Group Rates
$99 single login
$38/person multiple logins. (min. 2 people)
Friday, April 03, 2015: 2-3:15pm Central
This webinar is for librarians who want to know what ‘content marketing’ is, why it’s something that libraries can, and should be, taking advantage of to reach their audiences and how libraries can effectively add it to their tool kit for outreach, promotion and communications. What are the common mistakes to avoid? What are the 6 types of content every organization needs? Includes: Examples, worksheets and tools and Q&A.
$40 for RUSA members
$50 for ALA members
$65 for non-ALA members
$35 for ALA student members and retired members
Group Rates
$99 single login
$38/person multiple logins. (min. 2 people)
Mar'15: No Thumbs Required: Strategies for a Superior SMS/Text Reference Service (RUSA)
http://www.ala.org/rusa/no-thumbs-required
Tuesday, March 24, 2015: 2-3:15pm Central
Providing friendly, clear, and helpful service in line with RUSA’s professional guidelines is an essential part of successful library reference. However, in the increasingly popular reference medium of SMS/text messaging, it’s not always easy or clear how to provide both the requested information and the ideal professional service markers. In this webinar, participants will recognize the unique complications of SMS apply learn new strategies to provide the best service possible in this medium.
$40 for RUSA members
$50 for ALA members
$65 for non-ALA members
$35 for ALA student members and retired members
Group Rates
$99 single login
$38/person multiple logins. (min. 2 people)
Tuesday, March 24, 2015: 2-3:15pm Central
Providing friendly, clear, and helpful service in line with RUSA’s professional guidelines is an essential part of successful library reference. However, in the increasingly popular reference medium of SMS/text messaging, it’s not always easy or clear how to provide both the requested information and the ideal professional service markers. In this webinar, participants will recognize the unique complications of SMS apply learn new strategies to provide the best service possible in this medium.
$40 for RUSA members
$50 for ALA members
$65 for non-ALA members
$35 for ALA student members and retired members
Group Rates
$99 single login
$38/person multiple logins. (min. 2 people)
Wednesday, February 18, 2015
Apr-May'15: Supervisory Success: Interpersonal Skills for New and Not-so-new Supervisors (Infopeople)
An Infopeople 4-week online course April 14 – May 11, 2015
https://infopeople.org/civicrm/event/info?id=475
Are you a new supervisor? Would you like to move into a supervisory position in a library? Being a good supervisor means leading other people, effectively communicating goals and objectives, and coaching and mentoring others to help them become the best they can be. However, most library supervisors start without any formal training in these important interpersonal skills.
This course will provide you with basic information and resources on the most important interpersonal skills needed to be an effective supervisor, including:
• Identifying your own expectations of yourself and others
• More effective methods for communication, mentoring, coaching, conflict resolution, mediation, giving feedback, and more.
Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.
https://infopeople.org/civicrm/event/info?id=475
Are you a new supervisor? Would you like to move into a supervisory position in a library? Being a good supervisor means leading other people, effectively communicating goals and objectives, and coaching and mentoring others to help them become the best they can be. However, most library supervisors start without any formal training in these important interpersonal skills.
This course will provide you with basic information and resources on the most important interpersonal skills needed to be an effective supervisor, including:
• Identifying your own expectations of yourself and others
• More effective methods for communication, mentoring, coaching, conflict resolution, mediation, giving feedback, and more.
Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.
Friday, February 13, 2015
Mar'15: Effective Communication Strategies (Library Juice Academy)
March 2-27, 2015
http://libraryjuiceacademy.com/071-communication-strategies.php
$175
The importance of effective communication in the workplace cannot be overstated. Clear and concise communication is a key component in articulating the mission and vision of the organization. On a daily basis, successful communication strategies enable managers and supervisors to set direction and provide constructive feedback to staff, thus avoiding costly misunderstandings that can lead to frustration, loss of productivity, and the inability to motivate and lead individual or work teams. Communication is seldom a one-way street, however and most often involves a dialogue between two or more individuals. When engaging in a two-way conversation, it is critically important to not only communicate effectively, but to also listen effectively.
This course can be taken as one of six courses needed to earn our Certificate in Library Management, but can be taken as a stand-alone course as well.
http://libraryjuiceacademy.com/071-communication-strategies.php
$175
The importance of effective communication in the workplace cannot be overstated. Clear and concise communication is a key component in articulating the mission and vision of the organization. On a daily basis, successful communication strategies enable managers and supervisors to set direction and provide constructive feedback to staff, thus avoiding costly misunderstandings that can lead to frustration, loss of productivity, and the inability to motivate and lead individual or work teams. Communication is seldom a one-way street, however and most often involves a dialogue between two or more individuals. When engaging in a two-way conversation, it is critically important to not only communicate effectively, but to also listen effectively.
This course can be taken as one of six courses needed to earn our Certificate in Library Management, but can be taken as a stand-alone course as well.
Monday, January 26, 2015
Mar'15: People - Difficult or Different? (Effectiveness Institute)
Friday, Mar 20, 2015 11:00
AM - 12:00 PM Pacific
Do you shy away from
conflict? In organizations across the world conflict is avoided. Expectations
go unmet, values are violated, and overall underperformance exists because
people do not know how to effectively resolve issues without resorting to the
use of power.
This one hour session
introduces you to concepts that enable you to begin to “integrate conflict” -
to walk into it and effectively handle it - rather than avoid it.
As a result of participating in this session you will:
As a result of participating in this session you will:
- · Learn the sources of conflict in the workplace
- · Understand how power plays a role in conflict
- · Learn the importance of not taking conflict personally
- · Understand the importance of asking for accountability
Feb'15: Tailoring Communications to Different Audiences (ALCTS)
http://www.ala.org/alcts/confevents/upcoming/webinar/022315
Monday, February 23, 2015
sessions begin at 11 a.m. Pacific | 12 Mountain | 1 p.m. Central | 2 p.m. Eastern and last about an hour.
This webinar focuses on the importance of communication for technical services librarians and staff. In a single day, we may find ourselves negotiating with vendors, requesting or providing tech support, explaining new purchases to public services staff, defending budget requests to administration, and advertising new services to patrons. Each of these situations involves a different kind of communication. We will begin by identifying all the people we might need to communicate with, and the reasons for communication. With these various audiences and goals in mind, we will look at tips and tricks for effectively communicating in different scenarios.
This webinar is one of a six-part webinar series:
Feb. 18 Trends and Advancements for Library Resource Discovery
Feb. 23 Tailoring Communications to Different Audiences
Mar. 9 Workflow Maps: Tools for Insight and Enhancement
Mar. 11 Persistence: “Got yours?” Preserving Scholarship
Mar. 16 E-book Cataloging Using a Shared Mailbox
Mar. 18 Cataloging Continuing Resources in a Changing Landscape
Each Series of 6
ALCTS Member (individual) 43 206
Nonmember (individual) 59 284
International (individual) 43 206
Groups. Applies to group of people that will watch the webinar together from one access point.
Member group 99 476
Monday, February 23, 2015
sessions begin at 11 a.m. Pacific | 12 Mountain | 1 p.m. Central | 2 p.m. Eastern and last about an hour.
This webinar focuses on the importance of communication for technical services librarians and staff. In a single day, we may find ourselves negotiating with vendors, requesting or providing tech support, explaining new purchases to public services staff, defending budget requests to administration, and advertising new services to patrons. Each of these situations involves a different kind of communication. We will begin by identifying all the people we might need to communicate with, and the reasons for communication. With these various audiences and goals in mind, we will look at tips and tricks for effectively communicating in different scenarios.
This webinar is one of a six-part webinar series:
Feb. 18 Trends and Advancements for Library Resource Discovery
Feb. 23 Tailoring Communications to Different Audiences
Mar. 9 Workflow Maps: Tools for Insight and Enhancement
Mar. 11 Persistence: “Got yours?” Preserving Scholarship
Mar. 16 E-book Cataloging Using a Shared Mailbox
Mar. 18 Cataloging Continuing Resources in a Changing Landscape
Each Series of 6
ALCTS Member (individual) 43 206
Nonmember (individual) 59 284
International (individual) 43 206
Groups. Applies to group of people that will watch the webinar together from one access point.
Member group 99 476
Thursday, January 22, 2015
Mar-Apr'15: Basic American Sign Language for Library Staff (ALA)
6 week eCourse beginning on March 2, 2015
http://www.alastore.ala.org/detail.aspx?ID=10832
$195
American Sign Language (ASL) is an invaluable skill for library professionals. A basic grasp of ASL enhances your ability to serve deaf library users and opens up a new world of possibilities for baby storytime programs. It’s also a marketable professional skill that can translate to public service jobs beyond the library world.
Ideal for those without previous experience, in this eCourse, librarian and ASL interpreter Kathy MacMillan will use readings, multimedia resources, and online discussion boards to introduce basic ASL vocabulary and grammar appropriate for use in a library setting. MacMillan will place ASL within a linguistic and cultural context, aiding participants in improving library services.
http://www.alastore.ala.org/detail.aspx?ID=10832
$195
American Sign Language (ASL) is an invaluable skill for library professionals. A basic grasp of ASL enhances your ability to serve deaf library users and opens up a new world of possibilities for baby storytime programs. It’s also a marketable professional skill that can translate to public service jobs beyond the library world.
Ideal for those without previous experience, in this eCourse, librarian and ASL interpreter Kathy MacMillan will use readings, multimedia resources, and online discussion boards to introduce basic ASL vocabulary and grammar appropriate for use in a library setting. MacMillan will place ASL within a linguistic and cultural context, aiding participants in improving library services.
Tuesday, January 6, 2015
Jan'15: Making difficult conversations effective: An essential competency for life and leadership (LLAMA)
Jan. 14, at 1:30 – 3:00 PM (Central time)
http://iz4.me/sgoI2zOm71V1
How do you ask an employee to start doing something they don’t want to do or to stop doing something they love to do? It can be difficult, but understanding how to manage the conversation is essential for an effective leader. This webinar will show you how to prepare for the conversation, avoid typical pitfalls, communicate job expectations directly and compassionately, and provide meaningful follow up with an employee.
$49-59
http://iz4.me/sgoI2zOm71V1
How do you ask an employee to start doing something they don’t want to do or to stop doing something they love to do? It can be difficult, but understanding how to manage the conversation is essential for an effective leader. This webinar will show you how to prepare for the conversation, avoid typical pitfalls, communicate job expectations directly and compassionately, and provide meaningful follow up with an employee.
$49-59
Wednesday, December 17, 2014
Feb'15: People: Difficult or Different (Effectiveness Institute)
http://www.effectivenessinstitute.com/index.php?option=com_dtregister&task=category&list1=1&Itemid=111
Friday, Feb 20, 2015 11:00 AM - 12:00 PM Pacific
Why are some clients or co-workers so frustrating to work with? Or more importantly, why would anyone think of YOU as a difficult person? For example, isn’t it irritating when the person across the desk or on the phone can’t seem to ever make a decision… or makes a snap decision only to change it a day later?
In this highly interactive and engaging presentation, you will discover why “different” does not have to mean “difficult.” Then you will learn the magic of making slight adjustments in your awareness and behavior that will have a significant impact on your ability to “click” with customers and co-workers. You will laugh as you identify your behavior style, as well as those with whom you work. While you laugh, you will also learn that people are different and that “intent” doesn’t always equal “impact.” In short, you will realize how to make work… less work!
Length: 45 minutes, followed by 15 minutes of Q&A
Friday, Feb 20, 2015 11:00 AM - 12:00 PM Pacific
Why are some clients or co-workers so frustrating to work with? Or more importantly, why would anyone think of YOU as a difficult person? For example, isn’t it irritating when the person across the desk or on the phone can’t seem to ever make a decision… or makes a snap decision only to change it a day later?
In this highly interactive and engaging presentation, you will discover why “different” does not have to mean “difficult.” Then you will learn the magic of making slight adjustments in your awareness and behavior that will have a significant impact on your ability to “click” with customers and co-workers. You will laugh as you identify your behavior style, as well as those with whom you work. While you laugh, you will also learn that people are different and that “intent” doesn’t always equal “impact.” In short, you will realize how to make work… less work!
Length: 45 minutes, followed by 15 minutes of Q&A
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