Friday, May 8 (9-10 am Mountain)
Tech Tools with Tine
In our Tech Tools with Tine series, trainer Tine Walczyk typically tackles a single online tool for one hour. For this spring 2015 series, we're doing something a little different. For the first three webinars, Tine will put her focus on a different aspect of social media use by libraries. In this week's webinar, she'll be presenting part 3: Engaging Patrons. Topics discussed include examples of what libraries are doing with social media, developing support parameters, and recommendations on how to get patrons involved and engaged.
For more information and to register for this program, visit: https://www.tsl.texas.gov/ld/workshops/webinars/index.html
Showing posts with label patrons. Show all posts
Showing posts with label patrons. Show all posts
Thursday, April 30, 2015
Jun'15: Access Services: Keeping the Common (Library Juice Academy)
http://libraryjuiceacademy.com/117-access-services.php
Dates: June 1-26, 2015
Price: $175
This course will take students on a tour of Access Services in the contemporary academic library with a focus on the development of best practices and how to integrate disparate functional units into a cohesive department focused on patron service and accurate processing. We will examine each unit (circulation, stacks management, reserves, and interlibrary loan) individually to identify what kind of work it does, the skills needed to perform that work, and the impact of the academic calendar on the unit’s workload. We will also explore opportunities for cross-training, staff development, and how to identify opportunities for service expansion and improvement. Students will be encouraged to bring their own experiences and stories to class so that we can have lively discussions about what works and what doesn’t. We will also examine common ethical dilemmas that arise in Access Services departments and the underlying challenges related to cross-class communication in the library.
Dates: June 1-26, 2015
Price: $175
This course will take students on a tour of Access Services in the contemporary academic library with a focus on the development of best practices and how to integrate disparate functional units into a cohesive department focused on patron service and accurate processing. We will examine each unit (circulation, stacks management, reserves, and interlibrary loan) individually to identify what kind of work it does, the skills needed to perform that work, and the impact of the academic calendar on the unit’s workload. We will also explore opportunities for cross-training, staff development, and how to identify opportunities for service expansion and improvement. Students will be encouraged to bring their own experiences and stories to class so that we can have lively discussions about what works and what doesn’t. We will also examine common ethical dilemmas that arise in Access Services departments and the underlying challenges related to cross-class communication in the library.
Tuesday, March 31, 2015
Apr'15: UX for the People: Empowering Patrons and Front-line Staff through a User-centered Culture (Gale Geek)
Friday, April 10 (9-10 am Mountain)
Featured at ACRL, and now available via webinar for librarians across the country, you won't want to miss this session from Courtney Greene McDonald, Head of Discovery & Research Services at Indiana University Libraries, and Heidi Steiner Burkhardt, Head of Digital Services at Norwich University! Other people live in the world and come to the library, but until recently, librarians have often lived in the library and only occasionally escaped to the world. Patron expectations today are shaped by myriad external factors, and libraries are responding through developing a user experience (UX) culture. Come and be inspired to intentionally integrate sustainable UX practices into your day-to-day, and discover tangible actions to implement in your library’s virtual and physical environments.
For more information and to register for this program, visit: http://solutions.cengage.com/GaleGeek/upcoming-webinars/
Featured at ACRL, and now available via webinar for librarians across the country, you won't want to miss this session from Courtney Greene McDonald, Head of Discovery & Research Services at Indiana University Libraries, and Heidi Steiner Burkhardt, Head of Digital Services at Norwich University! Other people live in the world and come to the library, but until recently, librarians have often lived in the library and only occasionally escaped to the world. Patron expectations today are shaped by myriad external factors, and libraries are responding through developing a user experience (UX) culture. Come and be inspired to intentionally integrate sustainable UX practices into your day-to-day, and discover tangible actions to implement in your library’s virtual and physical environments.
For more information and to register for this program, visit: http://solutions.cengage.com/GaleGeek/upcoming-webinars/
Friday, February 27, 2015
Apr'15: Precision Googling: Techniques to Extract Exactly What You Want from the Largest Search Engine (ACRL)
http://www.ala.org/acrl/precisiongoogling
April 22, 2015
11 a.m. Pacific | 12:00 p.m. Mountain | 1:00 p.m. Central | 2:00 p.m. Eastern
90 minutes
Description: Google changes its search interface and algorithms periodically, and knowing current and deprecated search functions will make your searching - and your patrons’ searching - faster and smarter. This interactive webcast will include a review of advanced search techniques, syntax, and operators; explanation of recent changes to the search interface; hands-on practice with advanced search operators and tools; and real-time exploration of and discussion of the algorithms that generate user-specific results.
Registration fees:
ACRL member: $50
ALA member: $75
Nonmember: $90
Student: $40
Group*: $295
April 22, 2015
11 a.m. Pacific | 12:00 p.m. Mountain | 1:00 p.m. Central | 2:00 p.m. Eastern
90 minutes
Description: Google changes its search interface and algorithms periodically, and knowing current and deprecated search functions will make your searching - and your patrons’ searching - faster and smarter. This interactive webcast will include a review of advanced search techniques, syntax, and operators; explanation of recent changes to the search interface; hands-on practice with advanced search operators and tools; and real-time exploration of and discussion of the algorithms that generate user-specific results.
Registration fees:
ACRL member: $50
ALA member: $75
Nonmember: $90
Student: $40
Group*: $295
Mar'15: Assisting Patrons with E-Readers: Tactics for Teaching & Troubleshooting (TechSoup)
Wednesday, March 18 (12-1 pm Mountain)
Do you help library patrons with e-readers? E-Readers have changed the way people consume information – and the way libraries operate. More than 50% of American adults now own an e-reader, and e-reading is on the rise. However, many people still need help downloading e-resources from the library. The challenge is that there are so many different types of e-readers and e-books that patrons can get confused by what to download. Come to this free webinar to learn tips and tricks for how you can provide better assistance and customer service to library patrons with e-readers. We will hear from e-reader experts who have been making a difference in their libraries.
For more information and to register for this program, visit: http://www.techsoup.org/community/events-webinars/default
Do you help library patrons with e-readers? E-Readers have changed the way people consume information – and the way libraries operate. More than 50% of American adults now own an e-reader, and e-reading is on the rise. However, many people still need help downloading e-resources from the library. The challenge is that there are so many different types of e-readers and e-books that patrons can get confused by what to download. Come to this free webinar to learn tips and tricks for how you can provide better assistance and customer service to library patrons with e-readers. We will hear from e-reader experts who have been making a difference in their libraries.
For more information and to register for this program, visit: http://www.techsoup.org/community/events-webinars/default
Apr-May'15: Dealing with Difficult Patron Behavior (Infopeople)
An Infopeople 4-week online course, April 28 to May 25, 2015
Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.
For a complete course description and to register go to https://infopeople.org/civicrm/event/info?reset=1&id=477
Would you like to increase your understanding of what causes patrons to behave in ways that may range from difficult or disruptive to potentially dangerous? Gain skills to deal more effectively with these behaviors? In this online course you will learn about these topics and more:
• External “trigger factors” and internal stress points
• Establishing boundaries and setting limits
• Consistent enforcement of your library’s policies and procedures
• Prevention and proactive approaches
• Follow-up after an incident occurs
Because of interest in this topic, this Infopeople course is being repeated and updated. It will be particularly beneficial to library staff who are examining and developing policies and procedures.
Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.
For a complete course description and to register go to https://infopeople.org/civicrm/event/info?reset=1&id=477
Would you like to increase your understanding of what causes patrons to behave in ways that may range from difficult or disruptive to potentially dangerous? Gain skills to deal more effectively with these behaviors? In this online course you will learn about these topics and more:
• External “trigger factors” and internal stress points
• Establishing boundaries and setting limits
• Consistent enforcement of your library’s policies and procedures
• Prevention and proactive approaches
• Follow-up after an incident occurs
Because of interest in this topic, this Infopeople course is being repeated and updated. It will be particularly beneficial to library staff who are examining and developing policies and procedures.
Tuesday, February 17, 2015
Mar'15: Evolving Workflows, Systems and Spaces to Better Serve Users (Choice/ACRL)
Thursday March 12 / 11am-12pm Pacific
https://www.surveymonkey.com/r/?sm=i9M0a9N%2bPCAdewSGTImR5A%3d%3d
It's time to implement an integrated library services platform -- one that provides efficient workflows, streamlines delivery to the researcher and improves the patron experience. Learn more in this co-sponsored webinar with ProQuest®. Join us to hear how Jeff Daniels, Electronic Resources Manager at Grand Valley State University Libraries, is helping the library meet the expectations of modern patrons with innovative practices such as demand-driven acquisition (DDA) and more interactive learning spaces within its "Information Commons". Both the library's systems and physical spaces are designed with end-users in mind, embodying the libraries of the future concept.
Also, listen as Michelle D'Couto, Product Manager Lead for Intota, discusses how libraries are implementing Intota to streamline workflows, staff procedures and ultimately improve the research process. Last, Kathryn Harnish, Director of Product Management for Intota, will explain why she believes traditional, process-oriented systems fall short in a transformative moment for libraries and that a new conceptual model is required for next-generation platforms to reach their true potential.
https://www.surveymonkey.com/r/?sm=i9M0a9N%2bPCAdewSGTImR5A%3d%3d
It's time to implement an integrated library services platform -- one that provides efficient workflows, streamlines delivery to the researcher and improves the patron experience. Learn more in this co-sponsored webinar with ProQuest®. Join us to hear how Jeff Daniels, Electronic Resources Manager at Grand Valley State University Libraries, is helping the library meet the expectations of modern patrons with innovative practices such as demand-driven acquisition (DDA) and more interactive learning spaces within its "Information Commons". Both the library's systems and physical spaces are designed with end-users in mind, embodying the libraries of the future concept.
Also, listen as Michelle D'Couto, Product Manager Lead for Intota, discusses how libraries are implementing Intota to streamline workflows, staff procedures and ultimately improve the research process. Last, Kathryn Harnish, Director of Product Management for Intota, will explain why she believes traditional, process-oriented systems fall short in a transformative moment for libraries and that a new conceptual model is required for next-generation platforms to reach their true potential.
Friday, February 13, 2015
May'15: Easy Patron Surveys (Library Juice Academy)
May 4-29, 2015
http://libraryjuiceacademy.com/096-patron-surveys.php
$175
Surveys are one of the most useful and least expensive ways to gather information about your patrons! This course will orient participants on basic survey procedures, techniques, tips, and tricks. Topics will include sampling and response rate, question/response design, interpreting results, and ethical questions. The course provides readings, hands-on exercises, example survey questions and response patterns, discussion, and up-to-date online resources. Participants will finish the course prepared to collect and analyze survey data from library users on a number of different topics.
This course is part of our Painless Research Series, which provides an overview of basic research techniques needed by library managers and other staff in different workplace sectors, such as service quality, customer satisfaction, and operational metrics, or in specific tools such as surveys and focus groups. Participants develop skills in formulating typical research questions and strategies, making use of existing studies and data, collecting and analyzing data, and tailoring presentations for different audiences.
http://libraryjuiceacademy.com/096-patron-surveys.php
$175
Surveys are one of the most useful and least expensive ways to gather information about your patrons! This course will orient participants on basic survey procedures, techniques, tips, and tricks. Topics will include sampling and response rate, question/response design, interpreting results, and ethical questions. The course provides readings, hands-on exercises, example survey questions and response patterns, discussion, and up-to-date online resources. Participants will finish the course prepared to collect and analyze survey data from library users on a number of different topics.
This course is part of our Painless Research Series, which provides an overview of basic research techniques needed by library managers and other staff in different workplace sectors, such as service quality, customer satisfaction, and operational metrics, or in specific tools such as surveys and focus groups. Participants develop skills in formulating typical research questions and strategies, making use of existing studies and data, collecting and analyzing data, and tailoring presentations for different audiences.
Monday, January 26, 2015
Mar'15: Technology Planning for Patrons with Disabilities -- Where Do I Start? (Texas State Library)
Mar 12 2015 10-11am
CDT
Join Dina Abramson, Disability Information and Referral Coordinator at
the Texas State Library, to learn about resources that help libraries meet the
needs of patrons with disabilities, including low-cost or free basic assistive
equipment that they can download immediately.
Tuesday, January 20, 2015
Mar'15: Boomerang Library Users: Implementing Effective, Enriching and Educational Library programs for target users to Learn and Return (RUSA)
Wednesday, March 18, 2015 - 10:30-11:45 a.m. (Central)
http://www.ala.org/rusa/boomerang-library-users
This webinar will present examples from the successful programming of Cal Poly Pomona University Library’s celebrations of National Library Week and Library Welcome Week for incoming students and the campus community. Participants will receive surveys and data of the developing stages of ideas for programs, from how they were selected and planned to the implementation.
This webinar will inspire a more structured approach to assessing your community of library users and their needs/wants of learning new skillsets and raising awareness of valuable librarians and services. This webinar will also provide examples of creative approaches to implementing programs for these library users to become boomerangs that will learn and return. This webinar will also offer assessment tools for a postmortem assessment of library programs for librarians to analyze the successes and shortcomings; the positives and pitfalls for improving upon implementing future programs regardless of budget. Participants will also receive creative examples of programming with or without funding.
$40 for RUSA members
$50 for ALA members
$65 for non-ALA members
http://www.ala.org/rusa/boomerang-library-users
This webinar will present examples from the successful programming of Cal Poly Pomona University Library’s celebrations of National Library Week and Library Welcome Week for incoming students and the campus community. Participants will receive surveys and data of the developing stages of ideas for programs, from how they were selected and planned to the implementation.
This webinar will inspire a more structured approach to assessing your community of library users and their needs/wants of learning new skillsets and raising awareness of valuable librarians and services. This webinar will also provide examples of creative approaches to implementing programs for these library users to become boomerangs that will learn and return. This webinar will also offer assessment tools for a postmortem assessment of library programs for librarians to analyze the successes and shortcomings; the positives and pitfalls for improving upon implementing future programs regardless of budget. Participants will also receive creative examples of programming with or without funding.
$40 for RUSA members
$50 for ALA members
$65 for non-ALA members
Monday, January 5, 2015
Jan'15: The Top 7 Ways to Protect Your Patrons' Privacy (SirsiDynix)
Tuesday, Jan. 13 (11-12 pm Mountain)
Are you comfortable with what you’re doing to protect your patrons’ data? Could you do more? What do you need to know to protect your patrons’ privacy? As technology evolves, more must be done to protect patrons’ data. Join Jason Griffey, library consultant, speaker, and writer, to discover what you can do to protect your patrons’ data. The webinar, “The Top 7 Ways to Protect Your Patrons’ Privacy,” will cover the following: The impact of an ever-digitizing industry on user privacy, Best practices for safeguarding your community’s personal information, privacy, and more, and How an emphasis on patron confidentiality can encourage trust between your library and its community.
For more information and to register for this program, visit: http://www.sirsidynix.com/webinars
Are you comfortable with what you’re doing to protect your patrons’ data? Could you do more? What do you need to know to protect your patrons’ privacy? As technology evolves, more must be done to protect patrons’ data. Join Jason Griffey, library consultant, speaker, and writer, to discover what you can do to protect your patrons’ data. The webinar, “The Top 7 Ways to Protect Your Patrons’ Privacy,” will cover the following: The impact of an ever-digitizing industry on user privacy, Best practices for safeguarding your community’s personal information, privacy, and more, and How an emphasis on patron confidentiality can encourage trust between your library and its community.
For more information and to register for this program, visit: http://www.sirsidynix.com/webinars
Jan'15: Extreme Customer Service @ Your Library (Nebraska Library Commission)
Wednesday, Jan. 7 (9-10 am Mountain)
While providing innovative services and programming helps draw new library patrons, excellence in customer service is what keeps them coming back. Kearney Public Library has recently embraced a more patron-focused approach to library policies, which has included changing many policies to create a more positive experience for patrons. Staff members will discuss their new "Extreme Customer Service" model, and how it has changed many of their library practices over the past year. This session will include tips on how libraries of all sizes and budgets can make small and large-scale changes to improve the level of customer service they offer to their patrons.
For more information and to register for this program, visit: http://nlc.nebraska.gov/scripts/calendar/eventlist.asp?Mode=ALL
While providing innovative services and programming helps draw new library patrons, excellence in customer service is what keeps them coming back. Kearney Public Library has recently embraced a more patron-focused approach to library policies, which has included changing many policies to create a more positive experience for patrons. Staff members will discuss their new "Extreme Customer Service" model, and how it has changed many of their library practices over the past year. This session will include tips on how libraries of all sizes and budgets can make small and large-scale changes to improve the level of customer service they offer to their patrons.
For more information and to register for this program, visit: http://nlc.nebraska.gov/scripts/calendar/eventlist.asp?Mode=ALL
Thursday, October 16, 2014
Nov: How to Run Great Technology Training Workshops for Patrons (ALA)
Wednesdays, November 5 and November 12
2:30pm Eastern|1:30 Central | 12:30 Mountain|11:30am Pacific
In this two-part workshop, you'll gain the skills, confidence, and knowledge needed to run great technology classes in your library. In the first session, Phil Spirito will teach you how to create curriculum, handouts, and slide presentations. In the second session, you'll learn about different learning styles, teaching tricks, and presentation best practices.
$75.00
http://www.alastore.ala.org/detail.aspx?ID=11200
2:30pm Eastern|1:30 Central | 12:30 Mountain|11:30am Pacific
In this two-part workshop, you'll gain the skills, confidence, and knowledge needed to run great technology classes in your library. In the first session, Phil Spirito will teach you how to create curriculum, handouts, and slide presentations. In the second session, you'll learn about different learning styles, teaching tricks, and presentation best practices.
$75.00
http://www.alastore.ala.org/detail.aspx?ID=11200
Friday, September 26, 2014
Nov: Generation Z: Understanding The Next Generation of Worker and Consumer (AMA)
Nov 5, 2014 / 12:00 PM - 1:00 PM Eastern
Having grown up post 9/11, in the wake of the great recession and always connected online, Gen Z is an emerging group that your entire organization needs to understand, from HR to marketing.
http://www.amanet.org/training/webcasts/Generation-Z.aspx
Having grown up post 9/11, in the wake of the great recession and always connected online, Gen Z is an emerging group that your entire organization needs to understand, from HR to marketing.
http://www.amanet.org/training/webcasts/Generation-Z.aspx
Friday, August 22, 2014
Sep: Easy Patron Surveys (Library Juice Academy)
Dates: September 1-27, 2014
Credits: 1.5 CEUs
Price: $175
Surveys are one of the most useful and least expensive ways to gather information about your patrons! This course will orient participants on basic survey procedures, techniques, tips, and tricks. Topics will include sampling and response rate, question/response design, interpreting results, and ethical questions. The course provides readings, hands-on exercises, example survey questions and response patterns, discussion, and up-to-date online resources. Participants will finish the course prepared to collect and analyze survey data from library users on a number of different topics.
http://libraryjuiceacademy.com/096-patron-surveys.php
Credits: 1.5 CEUs
Price: $175
Surveys are one of the most useful and least expensive ways to gather information about your patrons! This course will orient participants on basic survey procedures, techniques, tips, and tricks. Topics will include sampling and response rate, question/response design, interpreting results, and ethical questions. The course provides readings, hands-on exercises, example survey questions and response patterns, discussion, and up-to-date online resources. Participants will finish the course prepared to collect and analyze survey data from library users on a number of different topics.
http://libraryjuiceacademy.com/096-patron-surveys.php
Sep: Technology User's Advisory: Guiding consumers through the digital marketplace (Infopeople)
September 25th, 2014
Pacific - 12 Noon, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
• Are your customers asking, “Which device/tablet/eReader should I buy?”
• Do you understand all those specifications each product provides?
Determining what your organization needs is difficult enough, but giving advice to total strangers can be intimidating. The trick to giving confident gadget recommendations is to know how to get and interpret technical information.
https://infopeople.org/civicrm/event/info?reset=1&id=428
Pacific - 12 Noon, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
• Are your customers asking, “Which device/tablet/eReader should I buy?”
• Do you understand all those specifications each product provides?
Determining what your organization needs is difficult enough, but giving advice to total strangers can be intimidating. The trick to giving confident gadget recommendations is to know how to get and interpret technical information.
https://infopeople.org/civicrm/event/info?reset=1&id=428
Monday, August 18, 2014
Oct-Nov: Reaching Every Patron: Creating and Presenting Inclusive Outreach to Patrons of all Abilities (RUSA)
October 6 - November 2, 2014
Every library can serve as a places for people to find encouragement, comfort and books that serve as good company. Unfortunately, patrons with special needs often don't feel welcome in these spaces and can have trouble relating to libraries where their needs are not met. This course will discuss methods for reaching patrons with special needs in your community and how to help staff and your community create an inclusive environment. This course will also provide tools for defining your success when doing outreach to patrons of all abilities. Students will leave this course with a set of tools that can be used to establish outreach in their communities, create their own unique outreach programs and assist staff in working with patrons with special needs.
$150 for RUSA members
$195 for ALA members
$230 for non-ALA members
$120 for student members and retired members
http://www.ala.org/rusa/development/reaching-every-patron
Every library can serve as a places for people to find encouragement, comfort and books that serve as good company. Unfortunately, patrons with special needs often don't feel welcome in these spaces and can have trouble relating to libraries where their needs are not met. This course will discuss methods for reaching patrons with special needs in your community and how to help staff and your community create an inclusive environment. This course will also provide tools for defining your success when doing outreach to patrons of all abilities. Students will leave this course with a set of tools that can be used to establish outreach in their communities, create their own unique outreach programs and assist staff in working with patrons with special needs.
$150 for RUSA members
$195 for ALA members
$230 for non-ALA members
$120 for student members and retired members
http://www.ala.org/rusa/development/reaching-every-patron
Friday, June 20, 2014
Aug: Top Ten Skills for Teaching Tech to Patrons (Web Junction)
August 14, 2014
2-3pm EST
Opportunities to provide training occur every time you help someone with a technology related question, whether it’s one-on-one assistance or in a classroom environment. Making the most of the “teachable moment” involves the right combination of training skills, techniques, and tactics. Technology training is successful when a library patron learns something new and is able to apply it to their life. You don’t need to be a tech expert to learn the practical skills for successful technology training. Crystal Schimpf will share the top ten skills she’s found most effective in her years of training experience.
http://www.webjunction.org/events/webjunction/top-ten-skills-teaching-tech-to-patrons.html
2-3pm EST
Opportunities to provide training occur every time you help someone with a technology related question, whether it’s one-on-one assistance or in a classroom environment. Making the most of the “teachable moment” involves the right combination of training skills, techniques, and tactics. Technology training is successful when a library patron learns something new and is able to apply it to their life. You don’t need to be a tech expert to learn the practical skills for successful technology training. Crystal Schimpf will share the top ten skills she’s found most effective in her years of training experience.
http://www.webjunction.org/events/webjunction/top-ten-skills-teaching-tech-to-patrons.html
Friday, June 6, 2014
Jun: Making Your Maker Space: Building for Hands-on Learning in Libraries (Library Journal)
Wednesday, June 18, 2014
3:00 PM - 4:00 PM ET / 12:00 PM - 1:00 PM PT
Libraries around the world are undergoing considerable changes in response to the ever evolving technological landscape and patron needs. Maker Spaces are surfacing constantly and forcing libraries to examine their role in hands-on learning.
But what does this mean and how does a library plan well and for the future?
Our panel of experts will explore hands-on learning in the library and provide both practical and big picture advice on creating a design plan that meets your community’s unique needs. We’ll look at different kinds of spaces, including indoor and outdoor, underutilized areas, nontraditional mobile or pop spaces and ones that serve multi-purpose needs. We’ll explore Maker Spaces that support audio, craft, music, gardening and more. We’ll discuss strategies for engaging external partners and spend time looking at furnishings to support needs.
Whether a novice or newbie, you will gain insights and ideas from experienced architects and furniture and product professionals to help you create a strategy for your library.
https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp&eventid=805849&sessionid=1&key=73A053BC6F2FC64717AA5843EFE45B03&partnerref=LJEmailLJ1makerspace140618&sourcepage=register
3:00 PM - 4:00 PM ET / 12:00 PM - 1:00 PM PT
Libraries around the world are undergoing considerable changes in response to the ever evolving technological landscape and patron needs. Maker Spaces are surfacing constantly and forcing libraries to examine their role in hands-on learning.
But what does this mean and how does a library plan well and for the future?
Our panel of experts will explore hands-on learning in the library and provide both practical and big picture advice on creating a design plan that meets your community’s unique needs. We’ll look at different kinds of spaces, including indoor and outdoor, underutilized areas, nontraditional mobile or pop spaces and ones that serve multi-purpose needs. We’ll explore Maker Spaces that support audio, craft, music, gardening and more. We’ll discuss strategies for engaging external partners and spend time looking at furnishings to support needs.
Whether a novice or newbie, you will gain insights and ideas from experienced architects and furniture and product professionals to help you create a strategy for your library.
https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp&eventid=805849&sessionid=1&key=73A053BC6F2FC64717AA5843EFE45B03&partnerref=LJEmailLJ1makerspace140618&sourcepage=register
Friday, May 23, 2014
Jul: Evaluating Service Quality and Patron Satisfaction (Library Juice Academy)
Dates: July 7th - August 1st, 2014
Credits: 1.5 CEUs
Price: $175
http://libraryjuiceacademy.com/095-service-quality.php
How well do your front line staff serve your clientele? Your reputation for great service is critical for growing support for your organization. This four-week, online course teaches participants about understanding, measuring, and improving service quality from the ground up. Participants from all types of libraries will benefit from articles, visual examples, hands-on exercises, online resources, and discussion. Participants will discover how to pinpoint service quality issues and how to correct typical problems.
Credits: 1.5 CEUs
Price: $175
http://libraryjuiceacademy.com/095-service-quality.php
How well do your front line staff serve your clientele? Your reputation for great service is critical for growing support for your organization. This four-week, online course teaches participants about understanding, measuring, and improving service quality from the ground up. Participants from all types of libraries will benefit from articles, visual examples, hands-on exercises, online resources, and discussion. Participants will discover how to pinpoint service quality issues and how to correct typical problems.
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